The people behind the pad
A small team of Aussies who’ve actually done this.
Every person on this page has launched, shipped, or cleared customs for a real brand in the US — not read about it. That’s who answers when you book a call.
9Team members across AU & US
40+Combined years in logistics & retail
120+Brands launched into the US
2Warehouses we work directly with
How we work
Three things every hire has in common
We didn’t build a call centre. We built a small team that’s actually done the job before.
Done it, not studied it
Every hire has run a warehouse floor, cleared a shipment, or launched a brand — not just read a case study about it.
No handoffs
The person you speak to on your first call is still on your account six months in.
Straight answers
If the US isn’t the right move for you yet, we’ll say so — even if it costs us the sale.
We’re hiring
Done this before? We’re always looking for people who have.
We hire slowly and rarely — but if you’ve worked fulfillment, compliance, or market entry between Asia-Pacific and the US, we want to hear from you.