Legal

Privacy Policy

Last updated: 29 July 2026

This policy explains what information G’day Gateway collects when you use our site or services, why we collect it, and the choices you have. If anything here is unclear, our team is one call away.

01Information We Collect

We collect information you give us directly, information generated as part of using our fulfillment and market-entry services, and limited technical information about how you use our site.

Information you provide

Contact details — name, business name, email address, phone number, and mailing address, submitted through our contact form, consult booking, or in direct correspondence.
Business information — details about your products, order volumes, and target markets, shared during onboarding or a consult so we can scope fulfillment, ghost office, or market research support.
Shipment and inventory data — product listings, SKUs, quantities, and related order information needed to store, pick, pack, and ship your goods.
Payment information — billing details processed through our third-party payment providers. We do not store full card numbers on our own servers.

Information collected automatically

Usage data — pages visited, time on page, and links clicked, collected through cookies and similar technologies.
Device data — browser type, operating system, and general location inferred from IP address.

02How We Use It

We use the information we collect to run and improve the services you’ve asked us for, and to communicate with you clearly along the way.

Provide fulfillment, ghost office, market research, and related services you’ve engaged us for.
Respond to enquiries submitted through our contact form or consult booking.
Send service updates, such as shipment confirmations or account notices.
Improve our site and services based on how they’re actually used.
Meet legal, tax, and compliance obligations in Australia and the United States.

We don’t use your business or shipment data to build products for anyone else, and we don’t sell it. Full stop.

03Sharing & Disclosure

We share information only where it’s needed to deliver the service, and always with partners bound by their own confidentiality and data protection obligations.

Who	Why
Freight, customs, and logistics partners	To move your goods and clear them through customs
Payment processors	To process invoices and payments securely
Compliance and registration services	To support ghost office and market entry registration
Regulators or authorities	Where required by law, such as customs or tax obligations

We do not sell your personal information to third parties, and we do not share it with advertisers.

04Cookies & Tracking

Our site uses cookies to remember basic preferences and understand how visitors use the site, so we can improve it over time. You can disable cookies in your browser settings, though some parts of the site may not work as well as a result.

05Data Security

We use reasonable technical and organizational safeguards to protect the information we hold, including restricted access, encrypted transmission where applicable, and vetted vendors for payment and hosting. No system is completely secure, and we encourage you to let us know right away if you suspect any unauthorized access to your account.

06Data Retention

We keep information for as long as needed to provide our services, meet legal and tax obligations, and resolve any disputes. When it’s no longer needed for these purposes, we securely delete or anonymize it.

07Your Rights & Choices

Depending on where you’re based, you may have the right to:

Request a copy of the personal information we hold about you.
Ask us to correct information that’s inaccurate or out of date.
Ask us to delete your personal information, subject to legal and contractual retention requirements.
Opt out of marketing emails at any time using the unsubscribe link.

To exercise any of these rights, reach out using the details in the Contact Us section below.

08International Transfers

As a business that connects Asia-Pacific brands with US fulfillment, your information may be transferred between Australia, the United States, and other countries where our partners operate. Where this happens, we take steps to ensure it stays protected consistent with this policy.

09Children’s Privacy

Our services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 18.

10Changes to This Policy

We may update this policy from time to time as our services evolve or as required by law. We’ll update the date at the top of this page when we do, and where changes are significant, we’ll let you know directly.